How do I return my item(s) that are less than 30 days from the original order and new with the tags on?
To access your order page, click on CREATE A RETURN OR EXCHANGE REQUEST.
You will need to enter your order number and either your email or phone number. If you need help remembering your order number, please chat with us below.
You can request the following:
- Full or partial returns for original orders only
- Exchange for the same item
- Return with store credit
If you request a return and use the label, we will deduct $6 from your return. If you exchange or return for product credit, we will not deduct for the use of the label.
If you redeemed a reward and returned the entire order, can you use the discount again?
You can use the coupon code again if you returned your first purchase and received a full refund. To re-use a coupon on a returned item, you will need to contact customer service at shop@essentialbodywear.com
Once you have requested the return or exchange, we will review it. You will receive an email when approved, typically within 24 hours during regular business hours. You can then ship the item(s) back to Essential Bodywear with the label sent to your email.
If you use your label, please print off the return form and return it to the following address. Please use a carrier of your choice with tracking information.
Essential Bodywear Returns
3150 Martin Road Commerce, MI 48390
Please note original shipping fees, if any, are not refundable.
Clearance items and secondary exchange orders are final sales, no returns.
Items must be unworn with tags attached for return within 30 days of purchase. Essential Bodywear reserves the right to refuse any returned item with stains, damage, or signs of improper care.
Please assist us in expediting your return by ensuring items sent back for return are within 30 days of the original purchase date. Items must be unworn with tags attached in the state they were received (in original packaging with all original tags attached). If it exceeds the return date, the item will be returned to the customer.
How will I receive my refund?
If your order was paid by credit card, a refund for the product(s) will be issued to your credit card. Original shipping fees are not refundable.
PLEASE NOTE: Exchanges from an exchange are not refundable to the original form of payment and can be exchanged one more time for store credit. After the second transaction, the order is a final sale.
If your order was paid with an EBW Gift Card, a refund will go back onto the Gift Card.
Additional Questions? Email: contact@essentialbodywear.com